• Refund Policy for ZOOMVEG delivery App

  1. Eligibility: The seven days refund policy is applicable to all customers who have placed an order through the ZOOMVEG delivery App.

  2. Refund Window: The refund request must be initiated within seven calendar days from the date of delivery of the order.

  3. Valid Reasons for Refund: The following are valid reasons for initiating a refund request:

  a) Wrong or incomplete order delivered
  b) Food quality issues, such as spoiled or contaminated food c) Incorrect billing or overcharged amount
  d) Non-delivery of the order
  e) Late delivery beyond a reasonable time frame

  4. Refund Process: To request a refund, customers must contact our customer support team through the ZOOMVEG app's designated channels, including live chat or helpline. They should provide the necessary details, such as order number, date of delivery, and reason for refund.

  5. Verification: Our customer support team may require additional information or evidence to validate the refund request. This may include photographs of the delivered items, screenshots of the billing discrepancy, or any other relevant evidence.

  6. Refund Methods: Once the refund request is approved, the refund will be processed using the same payment method used for the original transaction. The refund amount will be equal to the total amount paid for the affected items.

  7. Timeframe for Refund: The refund will be processed within a reasonable timeframe, typically within 5 to 10 business days from the date of approval. However, the actual refund duration may vary depending on the customer's bank or payment provider.

  8. Non-Refundable Items: Certain items may not be eligible for a refund, such as promotional or discounted items, or any food items that have been consumed partially or fully by the customer.

  9. Modification or Cancellation: The ZOOMVEG delivery app reserves the right to modify or cancel the seven days refund policy terms and conditions at any time, without prior notice. However, any such changes will not affect refund requests that were already initiated before the modification or cancellation.

  10. Discretionary Refunds: In exceptional cases where the refund request falls outside the standard policy, the ZOOMVEG delivery app may exercise discretion and offer a refund or compensation as deemed appropriate.

  It is important for customers to carefully review these terms and conditions to understand the refund policy of the ZOOMVEG delivery App.

For any questions or concerns regarding our Refund Policy, please contact our customer support team.

support@zoomveg.com

Postal Address : 

ZOOMVEG

Main Market Barsana Mathura UP INDIA 281405